Privacy Policy

Strong Sisters (“Strong Sisters”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and your choices regarding your information when you visit our website or use our coaching services.

Depending on how you interact with Strong Sisters, we may collect information such as:

• Name and contact details, including email address and phone number
• Information you provide through coaching enquiry or application forms
• Information relevant to your fitness, nutrition, lifestyle, training and coaching goals
• Training history, goals, preferences and progress information
• Information you voluntarily provide through check-ins, questionnaires, trackers, photographs or videos
• Payment and transaction-related information necessary to process your purchase
• Information you provide when communicating with us through email, WhatsApp or other communication channels
• Technical information such as browser type, device information, IP address and website usage data, where collected through our website or third-party services

You should only provide information that is relevant and necessary for your coaching relationship

We may use the information you provide to:

• Respond to enquiries and determine whether our coaching services are appropriate for you
• Deliver, personalise and manage your coaching programme
• Review training, nutrition, lifestyle and behavioural progress
• Communicate with you regarding your coaching
• Process payments and maintain business records
• Improve our coaching services, systems and website
• Maintain the safety, security and functionality of our website and services
• Meet applicable legal, accounting and administrative requirements

We do not sell your personal information

Our coaching may involve information relating to exercise, nutrition, body composition, lifestyle and wellbeing.

We ask you to share only information that is reasonably necessary for your coaching. Such information will be treated as confidential and used only for legitimate coaching and business purposes, unless disclosure is required by law or you have given permission for another use.

Payments may be processed through third-party payment providers. We may also use third-party platforms for functions such as forms, spreadsheets, scheduling, communication, website hosting, analytics and other business operations.

These providers may process information according to their own privacy policies and terms.

We do not intentionally collect or store complete payment-card information when payment is processed through a third-party payment provider.

If you choose to communicate with Strong Sisters through WhatsApp, email or another third-party platform, your communications may also be subject to that platform's privacy practices and terms.

Please avoid sending highly sensitive information that is not necessary for your coaching.

We take reasonable administrative and technical measures to protect the information we hold against unauthorised access, loss, misuse, alteration or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining appropriate business records, resolving disputes and meeting legal or accounting obligations.

When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of information where legally applicable
• Withdraw consent where processing is based on consent
• Ask questions about how your information is being used

To make a privacy-related request, contact us using the contact details provided on this website.

Our website may use cookies or similar technologies to improve functionality, understand website usage and improve your experience.

Third-party services used on our website may also use cookies or similar technologies according to their own policies.

You may be able to control cookies through your browser settings.

Our coaching services are intended for adults. We do not knowingly provide our coaching services to individuals under 18 years of age or intentionally collect their personal information for coaching purposes.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated version will be published on this page with a revised “Last updated” date.

If you have questions about this Privacy Policy or how your information is handled, please contact Strong Sisters through the contact details provided on this website.